During these very difficult times the Cornish Holiday team have endeavoured to do everything possible to ensure their properties are clean and safe and all Government guidance and legal requirements are met.
We would ask you to help with this by ensuring Government guidelines are followed enabling you to enjoy your stay while staying safe and helping protect the local community.
8th April 2022
Visit England have advised that the ‘Good to Go’ award has ended and we have been requested to remove all logos from our literature and website which we will do.
However please rest assured that as Covid infection rates are still very high and rising in certain areas we are continuing with all the cleaning standards and protocols we put in place to achieve this award, so we will be continuing to keep you as safe as possible. Masks and Sanitiser will still be provided free of charge.
24th February 2022
We have been advised by Gov.UK that as of 24th February 2022 we no longer need to collect your details for Track and Trace purposes and no longer need to display or ask you to scan a QR code. They advise:-
Thank you for supporting NHS Test and Trace by asking your customers, staff, and visitors to check in using the NHS COVID-19 app or by providing their contact details. Over 1.2 million venue alerts have been sent. This has helped to identify positive cases, keep people safe and slow the spread of the virus, enabling us to return to a more normal way of life.
From 24 February 2022, most of the remaining COVID-19 guidance in England will be lifted. This means that we are no longer asking you to:
• Ask every customer or visitor aged 16 or over to ‘check in’ by scanning the NHS COVID-19 QR code poster using the NHS COVID-19 app, or providing their name and telephone number
• Keep a record of all staff working on your premises, including their shift times and dates, and contact details
• Keep records of customers, visitors, and staff for 21 days to support NHS Test and Trace.
We would like to take this opportunity to thank each and everyone of you that have provided your details and scanned the QR codes for your help and support ensuring both yours and the communities safety.
To help keep everyone safe and to minimise the spread of Covid as its still not gone away we will still be providing anti-bacterial wipes, hand sanitiser and face masks at all our properties.
9th December 2021
With the announcement from the Prime Minister yesterday of moving to plan ‘B’ we will continue to keep our enhanced and covid safety measures in place. These include free masks, hand sanitiser for each guest and antibacterial wipes in each property. We would ask you to please take a lateral flow test before heading to Cornwall and also test regularly during your stay. If you do develop symptoms please head home immediately, take a PCR test and let us know accordingly so we can take the appropriate action.
Please continue do scan the QR code on arrival to help with Track and Trace, we will also continue to collect the details of each member of your party to assist with this.
Thank you for your help and understanding with this. Please do stay safe and have a lovely time.
15th November 2021
We would like to thank everyone for their understanding and support during the period we have had to change our arrival and leaving times at our properties to help our cleaners by giving them more time and to allow the properties to air for longer due to the Covid pandemic.
Even though the virus hasn’t gone away and we are all having to live with it, due to the success of the vaccination program and following consultation with our cleaners we are delighted to say that as from 1st December 2021 we are reverting back to our arrival time of 4pm and leaving time of 10am.
We will keep our procedures and protocols exactly the same other than these times so we will still be providing Antibacterial Wipes, Hand Sanitizer and Masks.
Please do ensure you are healthy before travelling with a Lateral Flow Test and please do test while staying in Cornwall. If you do have symptoms or a positive Lateral Flow Test please travel back home to isolate and book a PCR test.
26th July 2021
To help keep yourselves and the Cornish community safe and well the advice is to test yourselves (Lateral Flow Test) prior to leaving home and during your stay. If you do develop symptoms or have a positive Lateral Flow Test while staying in Cornwall, please let us know immediately, travel home straight away, self-isolate and arrange for a PCR test when back home.
22nd July 2021
As we move into Step 4, the Government has updated the guidance to the public on what measures are still in place and what we should all be doing to stay safe.
This is now termed “Coronavirus: how to stay safe and help prevent the spread” in order to reflect the fact that there are now very few legal requirements outside overseas travel.
The Government guidance is now:
COVID-19 has not gone away, so it’s very important to remember the actions you can take to keep yourself and others safe. Everybody needs to continue to act carefully and remain cautious.
14th July 2021
Following the Prime Ministers announcement on Monday evening confirming that all restrictions will be lifted on 19th July we wanted to reassure our guests that we will still be doing everything possible to keep everyone safe.
Cases of the Delta variant are increasing rapidly across the UK and Cornwall is no exception. Therefore we will be continuing to maintain our covid safe cleaning as well as continuing to provide free of charge face masks, hand sanitiser and antibacterial wipes.
We will also continue to contact you before and after your stay to ensure you are well. Also we would ask that you continue to give us the name and contact numbers for all adult members of your party for Track and Trace purposes.
The QR code will remain at our properties and again we would ask you to scan this on arrival.
Thank you very much for your help and support with this. Lets all do our upmost to stay safe and well.
14th June 2021
The Prime Minister, Boris Johnson was joined by Chief Medical Officer for England, Chris Whitty, and Chief Scientific Adviser, Patrick Vallance, at a press briefing this evening.
As not all of four tests for proceeding to step 4 in the UK Government roadmap have been met, step 4 openings will be delayed until July 19th, with the exception of weddings and wakes of more than 30 guests which still can go ahead with social distancing.
The situation will be monitored daily and if after 2 weeks, the risk looks like it has diminished, it would be possible to move to step 4 earlier. In the meantime, pilots for sporting events, such as the Euros, and some theatre performances will continue.
This means that until we are advised otherwise we will continue to operate as before maintaining our procedures and protocols for all areas of the business. Also please remember that it remains that up to 6 people or 2 households will be able to meet indoors and up to 30 people outdoors.
It is very important that we all continue to maintain social distancing, use the NHS Track and Trace App, wear masks and wash and sanitise our hands as much as possible, with the rise of the Indian (Delta) variant we want to keep everyone safe and well.
Thank you very much for your continued help and support
13th May 2021
The Prime Minister has confirmed that England will move to Step 3 on Monday 17th May.
As previously laid out this means:
The Working Safely during Coronavirus Guidance for accommodation businesses has now been updated to include the rules and restrictions that apply for Step 3. The main points are:
The major change at our Hengar Manor property is the fact that you can dine inside in the restaurant obviously with guidelines in place. The changing rooms for the pool are also open which is great news if you’re swimming during your stay, also live entertainment is back too!
Visit Cornwall’s Message
As restrictions ease Visit Cornwall have launched their latest message…… Book, Respect, Plan & Enjoy
This asks visitors to look after yourselves, others, the environment, and the local community, and to ensure you have the best holiday by remembering the following.
Book: Book ahead, and just like last year it’s not just the accommodation you need to book in advance, but also dining, attractions and activities – this will ensure you can get the most out of your stay in Cornwall and are not disappointed.
Respect: Please respect the countryside by keeping to the countryside code and respect local communities, as well as other visitors, by always showing tolerance and patience.
Protect: Don’t forget to be aware of all Government public health guidance – Hands, Face, Space
Enjoy: Please enjoy your stay in Cornwall and we hope you can make those memories that will last a lifetime.
30th March 2021
Due to recent changes by the government aimed at improving the test and trace system as restrictions are lifted we must now ask for contact details for everyone (each member of the party) staying at our properties over the age of 16.
We will email you requesting this information. This will be Name, phone number and if possible, email address. We will keep this information for 21 days.
Unfortunately, if you do not provide this information we are not, by law allowed to let you enter the property.
All our properties have a unique QR Code, if possible please scan this at the start and also at the end of your stay. Thank you.
The government write:
IMPORTANT CHANGE TO TEST AND TRACE IN ENGLAND
“The Government has confirmed that test and trace obligations will resume when the self-catering industry reopens from 12 April and to remain in place until at least September.
In a change to previous requirements, the contact details for all persons in a party must be captured – it is no longer sufficient to have the lead booker only. This means that all contact details must be captured for all customers over the age of 16. Information required is name, phone number and email if possible. This will be kept for 21 days.
There is an additional requirement for hospitality businesses to take ‘reasonable steps’ to refuse entry to those not providing contact details or scanning the QR code. If reasonable measures to restrict are not successful, it will not be legal for a customer to enter the premises.
It is a legal requirement for premises to display the QR code posters – even if they choose to collect data by other means.
The Government will engage in a media and comms campaign to alert members of the public to the new requirements.
The requirement to capture contact data applies to customers, staff and visitors (not deliveries).
Full details below: https://www.gov.uk/…/nhs-test-and-trace-workplace-guidance
26th February 2021 Update.
In line with recent Government guidelines and legislation we can confirm we are able to open to one household from 12th April (at the earliest, depending upon the data). Also from 17th May (at the earliest depending upon the data) we are able to open to the rule of 6 or two households.
Our calendars are open but please ensure you are adhering to the Government guidelines.
PASC (The Professional Association of Self Caterers) have confirmed that the rule on households is as follows:-
Our property at Hengar Manor Country Park is also open. Most facilities will be open but may need booking etc, Hengar Manor have confirmed……..
22nd February 2021
Following tonight’s announcement by the Prime minister, initially it looks as if we will be allowed to open to single households from Step 2, (12th April depending on the data). However we will be taking advice over the next couple of days and contacting any guests who may be affected.
Rest assured we will be as flexible as we possibly can and gladly rearrange your dates or give a full refund if required.
We will keep this page as up to date as we can along with posting updates on our Facebook page.
Please feel free to contact us if you have any questions.
3rd Lockdown on 4th January 2021
With the news that the government have put the country into a third Lockdown due to the rapid spread of the new variant of the Coronavirus they write:-
Coronavirus (COVID‑19) is spreading fast.
Do not leave your home unless necessary.
1 in 3 people who have the virus have no symptoms, so you could be spreading it without knowing it.
To find out more please visit the government website at:- https://www.gov.uk/coronavirus
This unfortunately means that at Cornish Holiday following the government guidelines and legislation we are now closed and will remain closed until such time as it is safe and we are allowed to open.
However our calendars remain open so that you can book that wonderful time away when it is safe to do so. Its important to stay well and positive and have something to look forward to.
Don’t worry if you have to move your booking or cancel it due to Coronavirus. Our philosophy is just the same and if booked directly with us we will gladly move your dates or refund you. If its through a booking agent (Air BnB, Booking .com Etc) though it is ultimately their decision, we will do all we can to ensure you receive a full refund or reschedule your stay.
We want to support you and help guide you though the pandemic and you can be assured that when we do open we will do everything possible to keep you covid safe and well.
If you have any questions or require reassurance please do get in touch, we would love to hear from you, this can be via email, phone, text, WhatsApp, whichever is easiest for you.
Update on 26th November of Tier system following the end of Lockdown on 2nd December.
Following the end of the Lockdown, England will go back into a tier system based on counties and where you live. Our understanding is that if you live in tiers 1 & 2 you can travel and stay away in self catering holiday accommodation, unfortunately if you live in tier 3 you are not permitted to do so. All our properties are located in Cornwall which will be tier 1 on 2nd December. These tiers are due to be reviewed (and may obviously change) every two weeks which will mean the next review is on 16th December. If you have booked with us and find you live in tier 3 please contact us so that we can discuss options with you.
Below are the government posters showing what is permitted for each tier.
Unfortunately due to Government legislation we are only currently able to welcome groups of 6 or less.
Can we please ask that before booking and also during your stay, you ensure that you are adhering to all the Government Guidelines and meeting the correct ratios in terms of Number of Households / Bubbles.
From 14th September 2020 it is the law for us to keep the details of the lead booker for 21 days and also as of 25th September 2020 we are legally bound to provide a QR code at the entrance to our properties for Track and Trace purposes. The NHS Track and Trace mobile phone app can be downloaded for free from the Apple App Store or Google Play.
Please ensure you scan these on arrival, thank you.
Please view our Covid-19 videos showing the measures taken to keep everyone safe, these can be found on the page for each property.
Refunds due to Covid-19
We want our guests to have peace of mind when booking with us, so would like to clarify the following points.
At Cornish Holiday we offer wonderful, self-catering accommodation in Cornwall. With dramatic coastlines, years of mining history, rugged moorland, attractions and theme parks there really is nowhere better to spend time and create memories which will last forever. Our properties are inspected every year and receive a star rating by Visit England, we are also members of PASC (Professional Association of Self Caterers), a wonderful way to reassure you and give peace of mind when booking your stay.
Every year Cornish Holiday donate to Cancer Research UK and by staying with us helps fund vital research.
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We would love to stay in touch!