Covid-19

During these very difficult times the Cornish Holiday team have endeavoured to do everything possible to ensure their properties are clean and safe and all Government guidance and legal requirements are met.

We would ask you to help with this by ensuring Government guidelines are followed enabling you to enjoy your stay while staying safe and helping protect the local community.

30th March 2021

Due to recent changes by the government aimed at improving the test and trace system as restrictions are lifted we must now ask for contact details for everyone (each member of the party) staying at our properties over the age of 16.

We will email you requesting this information.  This will be Name, phone number and if possible, email address.  We will keep this information for 21 days.

Unfortunately, if you do not provide this information we are not, by law allowed to let you enter the property.

All our properties have a unique QR Code, if possible please scan this at the start and also at the end of your stay. Thank you.

The government write:

IMPORTANT CHANGE TO TEST AND TRACE IN ENGLAND

“The Government has confirmed that test and trace obligations will resume when the self-catering industry reopens from 12 April and to remain in place until at least September.

In a change to previous requirements, the contact details for all persons in a party must be captured – it is no longer sufficient to have the lead booker only. This means that all contact details must be captured for all customers over the age of 16.  Information required is name, phone number and email if possible.  This will be kept for 21 days.

There is an additional requirement for hospitality businesses to take ‘reasonable steps’ to refuse entry to those not providing contact details or scanning the QR code. If reasonable measures to restrict are not successful, it will not be legal for a customer to enter the premises.

It is a legal requirement for premises to display the QR code posters – even if they choose to collect data by other means.

The Government will engage in a media and comms campaign to alert members of the public to the new requirements.

The requirement to capture contact data applies to customers, staff and visitors (not deliveries).

Full details below: https://www.gov.uk/…/nhs-test-and-trace-workplace-guidance

 

26th February 2021 Update.

In line with recent Government guidelines and legislation we can confirm we are able to open to one household from 12th April (at the earliest, depending upon the data).  Also from 17th May (at the earliest depending upon the data) we are able to open to the rule of 6 or two households.

Our calendars are open but please ensure you are adhering to the Government guidelines.

PASC (The Professional Association of Self Caterers) have confirmed that the rule on households is as follows:-

ℹ️ Household Rules England ℹ️
In this guidance a household means:
– One person living alone
– A group of people (who may or may not be related) living at the same address and who share cooking facilities, bathrooms or toilets and/or living areas. This may include students in boarding schools or halls of residence who share such facilities
A support bubble is a support network which links 2 households. You have to meet certain eligibility rules to form a support bubble.
You can form a support bubble with another household of any size if:
– You live by yourself – even if carers visit you to provide support
– You are the only adult in your household who does not need continuous care as a result of a disability
– Your household includes a child who is under the age of one or was under that age on 2 December 2020
– Your household includes a child with a disability who requires continuous care and is under the age of 5, or was under that age on 2 December 2020
– You are aged 16 or 17 living with others of the same age and without any adults
– You are a single adult living with one or more children who are under the age of 18 or were under that age on 12 June 2020
Once you’re in a support bubble, you can think of yourself as being in one ‘household’.
Specific Making Support Bubble info….

Our property at Hengar Manor Country Park is also open.  Most facilities will be open but may need booking etc, Hengar Manor have confirmed……..

Following the respective roadmap announcements from the Prime Minister, we are excited to announce that our park will be opening on Monday 12th April 2021.
What will be open on the park when we re-open?
From 12th April (earliest):
Shop – for essential items
Swimming pool
Bar & restaurant – outdoor service only and takeaway
From the 17th May (earliest):
All facilities, subject to Covid secure procedures.

22nd February 2021

Following tonight’s announcement by the Prime minister, initially it looks as if we will be allowed to open to single households from Step 2, (12th April depending on the data).  However we will be taking advice over the next couple of days and contacting any guests who may be affected.

Rest assured we will be as flexible as we possibly can and gladly rearrange your dates or give a full refund if required.

We will keep this page as up to date as we can along with posting updates on our Facebook page.

Please feel free to contact us if you have any questions.

3rd Lockdown on 4th January 2021

With the news that the government have put the country into a third Lockdown due to the rapid spread of the new variant of the Coronavirus they write:-

National lockdown: stay at home

Coronavirus (COVID‑19) is spreading fast.

Do not leave your home unless necessary.

1 in 3 people who have the virus have no symptoms, so you could be spreading it without knowing it.

To find out more please visit the government website  at:- https://www.gov.uk/coronavirus

This unfortunately means that at Cornish Holiday following the government guidelines and legislation we are now closed and will remain closed until such time as it is safe and we are allowed to open.

However our calendars remain open so that you can book that wonderful time away when it is safe to do so.  Its important to stay well and positive and have something to look forward to.

Don’t worry if you have to move your booking or cancel it due to Coronavirus. Our philosophy is just the same and if booked directly with us we will gladly move your dates or refund you.  If its through a booking agent (Air BnB, Booking .com Etc) though it is ultimately their decision, we will do all we can to  ensure you receive a full refund or reschedule your stay.

We want to support you and help guide you though the pandemic and you can be assured that when we do open we will do everything possible to keep you covid safe and well.

If you have any questions or require reassurance please do get in touch, we would love to hear from you, this can be via email, phone, text, WhatsApp, whichever is easiest for you.


Update on 26th November of Tier system following the end of Lockdown on 2nd December.

Following the end of the Lockdown, England will go back into a tier system based on counties and where you live.  Our understanding is that if you live in tiers 1 & 2 you can travel and stay away in self catering holiday accommodation, unfortunately if you live in tier 3 you are not permitted to do so.  All our properties are located in Cornwall which will be tier 1 on 2nd December.  These tiers are due to be reviewed (and may obviously change) every two weeks which will mean the next review is on 16th December.  If you have booked with us and find you live in tier 3 please contact us so that we can discuss options with you.

Below are the government posters showing what is permitted for each tier.

 

For more information on the tier system from the government website, click here……


Unfortunately due to Government legislation we are only currently able to welcome groups of 6 or less.

Can we please ask that before booking and also during your stay, you ensure that you are adhering to all the Government Guidelines and meeting the correct ratios in terms of Number of Households / Bubbles.

From 14th September 2020 it is the law for us to keep the details of the lead booker for 21 days and also as of 25th September 2020 we are legally bound to provide a QR code at the entrance to our properties for Track and Trace purposes. The NHS Track and Trace mobile phone app can be downloaded for free from the Apple App Store or Google Play.

Please ensure you scan these on arrival, thank you.

More information and guidance can be found on the government website, click here……….

Please view our Covid-19 videos showing the measures taken to keep everyone safe, these can be found on the page for each property.

Click here for Meadow Rise.

and

Click here for Bodannon.


Refunds due to Covid-19

We want our guests to have peace of mind  when booking with us, so would like to clarify the following points.

  • If you have booked direct with us and cannot visit due to Government legislation and guidance or testing positive for Covid-19 prior to your stay we will refund you in full or reschedule your holiday for another date as its through no fault of yours and can’t be helped.
  • If you have booked through another channel, e.g. Booking.com, Air BnB etc you will need to request a refund through the booking channel you used.  We will do all we can to support you and get you a full refund, though it is ultimately down to the channel you booked with.
  • If you become ill while staying with us, we ask you to go home, take a test and if necessary self-isolate at home.  In this instance we will discuss with you how far you were through your holiday and reach an amicable solution.
  • Our Frequently Asked Questions page may be able to help if you have any other questions or concerns.  If you cannot find the answer you are looking for please don’t hesitate to contact us and we will be pleased to help.
  • Email: enquiries@cornishholiday.info or tel: 01264 335527

Glorious Cornwall, you will never want to go home

At Cornish Holiday we offer wonderful, self-catering accommodation in Cornwall. With dramatic coastlines, years of mining history, rugged moorland, attractions and theme parks there really is nowhere better to spend time and create memories which will last forever.  Our properties are inspected every year and receive a star rating by Visit England, we are also members of PASC (Professional Association of Self Caterers), a wonderful way to reassure you and give peace of mind when booking your stay.
Every year Cornish Holiday donate to Cancer Research UK and by staying with us helps fund vital research.

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