Covid-19

During these very difficult times the Cornish Holiday team have endeavoured to do everything possible to ensure their properties are clean and safe and all Government guidance and legal requirements are met.

We would ask you to help with this by ensuring Government guidelines are followed enabling you to enjoy your stay while staying safe and helping protect the local community.

26th July 2021

Keep Testing!

To help keep yourselves and the Cornish community safe and well the advice is to test yourselves (Lateral Flow Test) prior to leaving home and during your stay. If you do develop symptoms or have a positive Lateral Flow Test while staying in Cornwall, please let us know immediately, travel home straight away, self-isolate and arrange for a PCR test when back home.

 

22nd July 2021

Stay Protected!

As we move into Step 4, the Government has updated the guidance to the public on what measures are still in place and what we should all be doing to stay safe.

This is now  termed “Coronavirus: how to stay safe and help prevent the spread” in order to reflect the fact that there are now very few legal requirements outside overseas travel.

The Government guidance is now:

  • In order to minimise risk at a time of high prevalence, you should limit the close contact you have with those you do not usually live with, and only increase close contact gradually. This includes minimising the number, proximity and duration of social contacts.
  • You should meet outdoors where possible and let fresh air into homes or other enclosed spaces.
  • The Government expects and recommends a gradual return to work over the summer.
  • The Government expects and recommends that people wear face coverings in crowded areas such as public transport.
  • You should follow guidance for weddings and funerals to reduce risk and protect yourself and others.

COVID-19 has not gone away, so it’s very important to remember the actions you can take to keep yourself and others safe. Everybody needs to continue to act carefully and remain cautious.

The message from Visit Cornwall is:-

  • Test yourself and your family before setting out and while you are in Cornwall.
  • Get your jab when offered and make it a priority before you set out on holiday; ideally 14 days before hand so you have the most protection.
  • Help local health services by bringing your medication with you and calling your own GP if needed whilst away.
  • Please call 111 instead of turning up at a hospital, unless it’s a life-threatening emergency. Our hospitals are working at full capacity, and with a higher than usual number of people visiting because of travel restrictions, we need your help to protect them from being overwhelmed.
  • Be aware of the anxiety some may be feeling as they emerge from restrictions.
  • Respect those who choose to wear masks.

 

14th July 2021

Following the Prime Ministers announcement on Monday evening confirming that all restrictions will be lifted on 19th July we wanted to reassure our guests that we will still be doing everything possible to keep everyone safe.

Cases of the Delta variant are increasing rapidly across the UK and Cornwall is no exception. Therefore we will be continuing to maintain our covid safe cleaning as well as continuing to provide free of charge face masks, hand sanitiser and antibacterial wipes.

We will also continue to contact you before and after your stay to ensure you are well. Also we would ask that you continue to give us the name and contact numbers for all adult members of your party for Track and Trace purposes.

The QR code will remain at our properties and again we would ask you to scan this on arrival.

Thank you very much for your help and support with this. Lets all do our upmost to stay safe and well.

 

14th June 2021

The Prime Minister, Boris Johnson was joined by Chief Medical Officer for England, Chris Whitty, and Chief Scientific Adviser, Patrick Vallance, at a press briefing this evening.

As not all of four tests for proceeding to step 4 in the UK Government roadmap have been met, step 4 openings will be delayed until July 19th, with the exception of weddings and wakes of more than 30 guests which still can go ahead with social distancing.

The situation will be monitored daily and if after 2 weeks, the risk looks like it has diminished, it would be possible to move to step 4 earlier. In the meantime, pilots for sporting events, such as the Euros, and some theatre performances will continue.

This means that until we are advised otherwise we will continue to operate as before maintaining our procedures and protocols for all areas of the business. Also please remember that it remains that up to 6 people or 2 households will be able to meet indoors and up to 30 people outdoors. 

It is very important that we all continue to maintain social distancing, use the NHS Track and Trace App, wear masks and wash and sanitise our hands as much as possible, with the rise of the Indian (Delta) variant we want to keep everyone safe and well.

Thank you very much for your continued help and support 

13th May 2021

The Prime Minister has confirmed that England will move to Step 3 on Monday 17th May.

 As previously laid out this means:

  • Indoor hospitality can reopen
  • All Self-Catering can reopen.
  • Holiday Parks and Campsites can reopen toilet and shower blocks
  • Indoor attractions can reopen
  • Indoor entertainment can resume, including cinemas, museums, and children’s play areas.
  • Up to 6 people or 2 households will be able to meet indoors and up to 30 people outdoors.
  • All remaining outdoor entertainment can reopen, such as outdoor cinemas and performances
  • Some larger events will be able to take place, including conferences, theatre and concert performances, and sports events. (although restrictions on the number of attendees will remain)
  • Up to 30 people will be able to attend weddings, receptions, and commemorative events

The Working Safely during Coronavirus Guidance for accommodation businesses has now been updated to include the rules and restrictions that apply for Step 3. The main points are:

  • Overnight stays in guest accommodation are restricted to groups of up to 6 people or 2 households/bubbles
  • Where reasonably necessary, there is an exemption to the social contact limits for residential visits organised by schools, colleges, further education and higher education providers for educational or educational training purposes
  • Residential trips for out-of-school settings, such as youth groups and children’s extra-curricular clubs, should be restricted to groups of up to 6 people or 2 households/support or childcare bubbles, including supervising adults.
  • All guest accommodation can open permitted businesses and services on-site for access by guests and by the general public, including where the entrance is within the guest accommodation.
  • Indoor and outdoor business events can take place. This includes conferences, trade shows, exhibitions, charity auctions, private dining events such as charity or gala dinners and awards ceremonies, and corporate hospitality.
  • There will be no restrictions on domestic travel

Hengar Manor

The major change at our Hengar Manor property is the fact that you can dine inside in the restaurant obviously with guidelines in place. The changing rooms for the pool are also open which is great news if you’re swimming during your stay, also live entertainment is back too!

Visit Cornwall’s Message

As restrictions ease Visit Cornwall have launched their latest message…… Book, Respect, Plan & Enjoy 

This asks visitors to look after yourselves, others, the environment, and the local community, and to ensure you have the best holiday by remembering the following.

Book:  Book ahead, and just like last year it’s not just the accommodation you need to book in advance, but also dining, attractions and activities – this will ensure you can get the most out of your stay in Cornwall and are not disappointed.

Respect:  Please respect the countryside by keeping to the countryside code and respect local communities, as well as other visitors, by always showing tolerance and patience.

Protect:  Don’t forget to be aware of all Government public health guidance – Hands, Face, Space

Enjoy:  Please enjoy your stay in Cornwall and we hope you can make those memories that will last a lifetime.

30th March 2021

Due to recent changes by the government aimed at improving the test and trace system as restrictions are lifted we must now ask for contact details for everyone (each member of the party) staying at our properties over the age of 16.

We will email you requesting this information.  This will be Name, phone number and if possible, email address.  We will keep this information for 21 days.

Unfortunately, if you do not provide this information we are not, by law allowed to let you enter the property.

All our properties have a unique QR Code, if possible please scan this at the start and also at the end of your stay. Thank you.

The government write:

IMPORTANT CHANGE TO TEST AND TRACE IN ENGLAND

“The Government has confirmed that test and trace obligations will resume when the self-catering industry reopens from 12 April and to remain in place until at least September.

In a change to previous requirements, the contact details for all persons in a party must be captured – it is no longer sufficient to have the lead booker only. This means that all contact details must be captured for all customers over the age of 16.  Information required is name, phone number and email if possible.  This will be kept for 21 days.

There is an additional requirement for hospitality businesses to take ‘reasonable steps’ to refuse entry to those not providing contact details or scanning the QR code. If reasonable measures to restrict are not successful, it will not be legal for a customer to enter the premises.

It is a legal requirement for premises to display the QR code posters – even if they choose to collect data by other means.

The Government will engage in a media and comms campaign to alert members of the public to the new requirements.

The requirement to capture contact data applies to customers, staff and visitors (not deliveries).

Full details below: https://www.gov.uk/…/nhs-test-and-trace-workplace-guidance

 

26th February 2021 Update.

In line with recent Government guidelines and legislation we can confirm we are able to open to one household from 12th April (at the earliest, depending upon the data).  Also from 17th May (at the earliest depending upon the data) we are able to open to the rule of 6 or two households.

Our calendars are open but please ensure you are adhering to the Government guidelines.

PASC (The Professional Association of Self Caterers) have confirmed that the rule on households is as follows:-

ℹ️ Household Rules England ℹ️
In this guidance a household means:
– One person living alone
– A group of people (who may or may not be related) living at the same address and who share cooking facilities, bathrooms or toilets and/or living areas. This may include students in boarding schools or halls of residence who share such facilities
A support bubble is a support network which links 2 households. You have to meet certain eligibility rules to form a support bubble.
You can form a support bubble with another household of any size if:
– You live by yourself – even if carers visit you to provide support
– You are the only adult in your household who does not need continuous care as a result of a disability
– Your household includes a child who is under the age of one or was under that age on 2 December 2020
– Your household includes a child with a disability who requires continuous care and is under the age of 5, or was under that age on 2 December 2020
– You are aged 16 or 17 living with others of the same age and without any adults
– You are a single adult living with one or more children who are under the age of 18 or were under that age on 12 June 2020
Once you’re in a support bubble, you can think of yourself as being in one ‘household’.
Specific Making Support Bubble info….

Our property at Hengar Manor Country Park is also open.  Most facilities will be open but may need booking etc, Hengar Manor have confirmed……..

Following the respective roadmap announcements from the Prime Minister, we are excited to announce that our park will be opening on Monday 12th April 2021.
What will be open on the park when we re-open?
From 12th April (earliest):
Shop – for essential items
Swimming pool
Bar & restaurant – outdoor service only and takeaway
From the 17th May (earliest):
All facilities, subject to Covid secure procedures.

22nd February 2021

Following tonight’s announcement by the Prime minister, initially it looks as if we will be allowed to open to single households from Step 2, (12th April depending on the data).  However we will be taking advice over the next couple of days and contacting any guests who may be affected.

Rest assured we will be as flexible as we possibly can and gladly rearrange your dates or give a full refund if required.

We will keep this page as up to date as we can along with posting updates on our Facebook page.

Please feel free to contact us if you have any questions.

3rd Lockdown on 4th January 2021

With the news that the government have put the country into a third Lockdown due to the rapid spread of the new variant of the Coronavirus they write:-

National lockdown: stay at home

Coronavirus (COVID‑19) is spreading fast.

Do not leave your home unless necessary.

1 in 3 people who have the virus have no symptoms, so you could be spreading it without knowing it.

To find out more please visit the government website  at:- https://www.gov.uk/coronavirus

This unfortunately means that at Cornish Holiday following the government guidelines and legislation we are now closed and will remain closed until such time as it is safe and we are allowed to open.

However our calendars remain open so that you can book that wonderful time away when it is safe to do so.  Its important to stay well and positive and have something to look forward to.

Don’t worry if you have to move your booking or cancel it due to Coronavirus. Our philosophy is just the same and if booked directly with us we will gladly move your dates or refund you.  If its through a booking agent (Air BnB, Booking .com Etc) though it is ultimately their decision, we will do all we can to  ensure you receive a full refund or reschedule your stay.

We want to support you and help guide you though the pandemic and you can be assured that when we do open we will do everything possible to keep you covid safe and well.

If you have any questions or require reassurance please do get in touch, we would love to hear from you, this can be via email, phone, text, WhatsApp, whichever is easiest for you.


Update on 26th November of Tier system following the end of Lockdown on 2nd December.

Following the end of the Lockdown, England will go back into a tier system based on counties and where you live.  Our understanding is that if you live in tiers 1 & 2 you can travel and stay away in self catering holiday accommodation, unfortunately if you live in tier 3 you are not permitted to do so.  All our properties are located in Cornwall which will be tier 1 on 2nd December.  These tiers are due to be reviewed (and may obviously change) every two weeks which will mean the next review is on 16th December.  If you have booked with us and find you live in tier 3 please contact us so that we can discuss options with you.

Below are the government posters showing what is permitted for each tier.

 

For more information on the tier system from the government website, click here……


Unfortunately due to Government legislation we are only currently able to welcome groups of 6 or less.

Can we please ask that before booking and also during your stay, you ensure that you are adhering to all the Government Guidelines and meeting the correct ratios in terms of Number of Households / Bubbles.

From 14th September 2020 it is the law for us to keep the details of the lead booker for 21 days and also as of 25th September 2020 we are legally bound to provide a QR code at the entrance to our properties for Track and Trace purposes. The NHS Track and Trace mobile phone app can be downloaded for free from the Apple App Store or Google Play.

Please ensure you scan these on arrival, thank you.

More information and guidance can be found on the government website, click here……….

Please view our Covid-19 videos showing the measures taken to keep everyone safe, these can be found on the page for each property.

Click here for Meadow Rise.

and

Click here for Bodannon.


Refunds due to Covid-19

We want our guests to have peace of mind  when booking with us, so would like to clarify the following points.

  • If you have booked direct with us and cannot visit due to Government legislation and guidance or testing positive for Covid-19 prior to your stay we will refund you in full or reschedule your holiday for another date as its through no fault of yours and can’t be helped.
  • If you have booked through another channel, e.g. Booking.com, Air BnB etc you will need to request a refund through the booking channel you used.  We will do all we can to support you and get you a full refund, though it is ultimately down to the channel you booked with.
  • If you become ill while staying with us, we ask you to go home, take a test and if necessary self-isolate at home.  In this instance we will discuss with you how far you were through your holiday and reach an amicable solution.
  • Our Frequently Asked Questions page may be able to help if you have any other questions or concerns.  If you cannot find the answer you are looking for please don’t hesitate to contact us and we will be pleased to help.
  • Email: enquiries@cornishholiday.info or tel: 01264 335527

Glorious Cornwall, stay with us and you will never want to go home!

At Cornish Holiday we offer wonderful, self-catering accommodation in Cornwall. With dramatic coastlines, years of mining history, rugged moorland, attractions and theme parks there really is nowhere better to spend time and create memories which will last forever.  Our properties are inspected every year and receive a star rating by Visit England, we are also members of PASC (Professional Association of Self Caterers), a wonderful way to reassure you and give peace of mind when booking your stay.
Every year Cornish Holiday donate to Cancer Research UK and by staying with us helps fund vital research.

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