Covid-19

During these very difficult times the Cornish Holiday team have endeavoured to do everything possible to ensure their properties are clean and safe and all Government guidance and legal requirements are met.

We would ask you to help with this by ensuring Government guidelines are followed enabling you to enjoy your stay while staying safe and helping protect the local community.

3rd Lockdown on 4th January 2021

With the news that the government have put the country into a third Lockdown due to the rapid spread of the new variant of the Coronavirus they write:-

National lockdown: stay at home

Coronavirus (COVID‑19) is spreading fast.

Do not leave your home unless necessary.

1 in 3 people who have the virus have no symptoms, so you could be spreading it without knowing it.

To find out more please visit the government website  at:- https://www.gov.uk/coronavirus

This unfortunately means that at Cornish Holiday following the government guidelines and legislation we are now closed and will remain closed until such time as it is safe and we are allowed to open.

However our calendars remain open so that you can book that wonderful time away when it is safe to do so.  Its important to stay well and positive and have something to look forward to.

Don’t worry if you have to move your booking or cancel it due to Coronavirus. Our philosophy is just the same and if booked directly with us we will gladly move your dates or refund you.  If its through a booking agent (Air BnB, Booking .com Etc) though it is ultimately their decision, we will do all we can to  ensure you receive a full refund or reschedule your stay.

We want to support you and help guide you though the pandemic and you can be assured that when we do open we will do everything possible to keep you covid safe and well.

If you have any questions or require reassurance please do get in touch, we would love to hear from you, this can be via email, phone, text, WhatsApp, whichever is easiest for you.


Update on 26th November of Tier system following the end of Lockdown on 2nd December.

Following the end of the Lockdown, England will go back into a tier system based on counties and where you live.  Our understanding is that if you live in tiers 1 & 2 you can travel and stay away in self catering holiday accommodation, unfortunately if you live in tier 3 you are not permitted to do so.  All our properties are located in Cornwall which will be tier 1 on 2nd December.  These tiers are due to be reviewed (and may obviously change) every two weeks which will mean the next review is on 16th December.  If you have booked with us and find you live in tier 3 please contact us so that we can discuss options with you.

Below are the government posters showing what is permitted for each tier.

 

For more information on the tier system from the government website, click here……


Unfortunately due to Government legislation we are only currently able to welcome groups of 6 or less.

Can we please ask that before booking and also during your stay, you ensure that you are adhering to all the Government Guidelines and meeting the correct ratios in terms of Number of Households / Bubbles.

From 14th September 2020 it is the law for us to keep the details of the lead booker for 21 days and also as of 25th September 2020 we are legally bound to provide a QR code at the entrance to our properties for Track and Trace purposes. The NHS Track and Trace mobile phone app can be downloaded for free from the Apple App Store or Google Play.

Please ensure you scan these on arrival, thank you.

More information and guidance can be found on the government website, click here……….

Please view our Covid-19 videos showing the measures taken to keep everyone safe, these can be found on the page for each property.

Click here for Meadow Rise.

and

Click here for Bodannon.


Refunds due to Covid-19

We want our guests to have peace of mind  when booking with us, so would like to clarify the following points.

  • If you have booked direct with us and cannot visit due to Government legislation and guidance or testing positive for Covid-19 prior to your stay we will refund you in full or reschedule your holiday for another date as its through no fault of yours and can’t be helped.
  • If you have booked through another channel, e.g. Booking.com, Air BnB etc you will need to request a refund through the booking channel you used.  We will do all we can to support you and get you a full refund, though it is ultimately down to the channel you booked with.
  • If you become ill while staying with us, we ask you to go home, take a test and if necessary self-isolate at home.  In this instance we will discuss with you how far you were through your holiday and reach an amicable solution.
  • Our Frequently Asked Questions page may be able to help if you have any other questions or concerns.  If you cannot find the answer you are looking for please don’t hesitate to contact us and we will be pleased to help.
  • Email: enquiries@cornishholiday.info or tel: 01264 335527

Glorious Cornwall, you will never want to go home

At Cornish Holiday we offer wonderful, self-catering accommodation in Cornwall. With dramatic coastlines, years of mining history, rugged moorland, attractions and theme parks there really is nowhere better to spend time and create memories which will last forever.  Our properties are inspected every year and receive a star rating by Visit England, we are also members of PASC (Professional Association of Self Caterers), a wonderful way to reassure you and give peace of mind when booking your stay.
Every year Cornish Holiday donate to Cancer Research UK and by staying with us helps fund vital research.

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