Frequently asked questions.

If you have any questions about our properties or their location please do not hesitate to contact us, we will be more than happy to help.

Our frequently asked questions may have the answer for you.

Do you operate a waiting list?
  • Yes we do operate a waiting list. Especially as during the Coronavirus pandemic there is uncertainty about lockdowns, when self-catering can open etc, if the property and dates you require are not available we are more than happy to add you to a waiting list.  Just let us have your email address, the property name and dates you are looking for and we will add you to a waiting list. If the property and dates then become available we will contact you to see if you are still interested in booking a stay.
If I cannot visit due to Lockdown, Corona Virus or Government legislation what happens, will I get my money back?
  • If you cannot visit due to Coronavirus, Lockdowns or Government legislation which is no fault of your own, we will gladly refund you in full or reschedule your holiday, whichever you would prefer. If you have booked through an online travel agent (booking.com, Air BnB etc) you will need to cancel or move the booking with them and it is ultimately their decision but we will do all we can to help in such a scenario to get you a full refund.  Please see our seperate page on Covid-19.
What precautions have you taken to protect your guests during the Coronavirus pandemic?
  • We have followed the government guidelines and also taken advice from both Visit Cornwall and PASC (The Professional Association of Self Caterers).  This includes such things as undertaking a Risk Assessment, installing Hand Sanitisers both inside and outside at our premises.  We have ensured our cleaners have undertaken Covid cleaning certificated training and introduced an enhanced cleaning regime.  Our guests receive complimentary hand sanitiser bottles, anti-bacterial wipes and face masks. All linen is washed at a temperature in excess of 60 degrees.  You can find more detailed documents about this on each property page which you are welcome to download and read.
What Time can I get into the property and what time must I leave by?
  • Due to Coronavirus, allowing the cleaners extra time for an enhanced clean and to air the property for as long as possible we would ask that you do not arrive before 5pm and vacate the property by 9am please. Thank you for your understanding about this.
If the property has a hot tub is this for our sole use or is it shared with other properties?
  • Bodannon at Porthtowan as a Hot tub and this is solely for your use. It is not shared with any other households or visitors.
Can we use the Hot Tub 24Hrs a day?
  • The hot tub is on and running 24 hrs a day, however we would ask you to consider the neighbours and not use the Hot Tub later than 11pm at night and not before 8am in the morning.
Are dogs welcome at the properties?
  • Up to two well behaved Dogs are welcome at Meadow Rise (St Columb Major) and Bodannon (Porthtowan) for a small additional charge. We would ask that they do not go upstairs and are crated at night if possible. Sorry there are No dogs allowed at Hengar Manor. To find out more please click here.
Is there parking at the Property?
  • Yes all our properties have partking.
    • Meadow Rise (St Columb Major) has parking for one car directly outside the property.
    • Bodannon (Porthtowan) the resort has a central carpark with allocated spaces for two cars, this is just a few meters away from the property.
    • Hengar Manor has parking for one / two vehicles next to the property.
Are there Bar B Que facilities at the property?
  • Meadow Rise (St Columb Major) has a brick built Bar B Que in the back garden which you are welcome to use.
  • Bodannon has a small enclosed area at the rear of the property where you could use a disposable Bar B Que but one is not provided.
If I have booked number 100 Hengar Manor who am I best to contact if I have any questions?
  • Please contact the Cornish Holiday team whatever your question. The accommodation 100 Hengar Manor is owned and managed by Cornish Holiday and we will do everything we can to make sure this is clean, welcoming and has everything you will need for a very enjoyable stay. If you do have any questions about the park or its facilities please still contact the Cornish Holiday team and we will do all we can to get an answer and find out information for you, though please understand that Hengar Manor Park and its facilities are not managed by Cornish Holiday so we will need to contact them if we do not know the answer to your question.
Do you have a High Chair and Cot at the property?
  • Yes, all our properties have a travel cot and high chair for you to use. We would ask that you bring your own bedding please.
Do you accept and give a discount for Blue Light Card holders?
  • Yes, we are thrilled to be able to help the emergency services, NHS staff, carers and those that work so tirelessly to keep us all safe and well. We are very pleased to give a 10% discount.  Please contact us direct to receive your discount.
How can we arrange to receive a delicious, locally sourced Cornish Food Box?
  • Please contact the Cornish Holiday team and they will be pleased to organise this for you. If this can be ordered before your stay that would be very helpful and then it is delivered to your property. Please contact the team on enquiries@cornishholiday.info or on 01264 335527
How can we arrange to Hire the Beach Box?
  • Beach Boxes are available at Meadow Rise (St Columb Major) and Bodannon (Porthtowan). Please contact the Cornish Holiday team and they will be pleased arrange this for you. There is an additional charge for hiring the Beach Box. Please contact the team on enquiries@cornishholiday.info or on 01264 335527
How do I receive the discount vouchers mentioned?
  • We have teamed up with a number of organisations who will offer you as our guests discounts.  These will be emailed to you with your travel pack prior to your stay.
Do you supply Gift Vouchers that I can give as a gift?
  • Yes, we certainly can supply Gift Vouchers.  Please contact us and let us know the amount and if you would like the voucher emailed or posted and if it should be sent to you or the individual receiving the gift. When a booking is made this amount is then deducted from the amount owed.
Is Cornish Holiday an agency representing lots of owners?
  • No, Cornish Holiday is NOT an agency representing owners of other properties. The properties we let out are all owned and managed by us, so you can be sure they are all Visit England star rated, Covid secure and all to the same comfortable and welcoming standard.

Glorious Cornwall, stay with us and you will never want to go home!

At Cornish Holiday we offer wonderful, self-catering accommodation in Cornwall. With dramatic coastlines, years of mining history, rugged moorland, attractions and theme parks there really is nowhere better to spend time and create memories which will last forever.  Our properties are inspected every year and receive a star rating by Visit England, we are also members of PASC (Professional Association of Self Caterers), a wonderful way to reassure you and give peace of mind when booking your stay.
Every year Cornish Holiday donate to Cancer Research UK and by staying with us helps fund vital research.

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